The consumer of electric energy has the right:

1) to connect own electrical installations to the networks of the system operator or other owner of power networks in accordance with the procedure provided for by the Code of distribution systems or the Code of the transmission system;
2) at the choice of the electricity supplier;
3) to receive electric energy of the appropriate quality in accordance with the terms of the contract and the standards of the quality of electric energy
4) for compensation, which is applied in case of non-compliance with quality indicators of electricity supply services;
5) for compensation for damages caused as a result of non-fulfillment by its counterparties of the terms of contracts concluded on the electricity market;
6) for non-discriminatory access to the transmission system, distribution systems on the basis of contracts with the transmission system operator, the distribution system operator in accordance with the requirements of the transmission system code, the distribution system code;
7) for access to information regarding activities on the electric energy market in the order and scope determined by the market rules and other legal acts regulating the operation of the electric energy market;
8) submit appeals, complaints and claims to the relevant electricity supplier, operator of the distribution system, in particular regarding the quality of electricity supply, regarding the provision of electricity supply services and receive, in accordance with the procedure established by law, reasoned answers or notices of measures to eliminate the causes of the complaint by the electricity supplier;
9) submit complaints to the Regulator in accordance with the procedure for considering complaints and resolving disputes;
10) to receive from the relevant electricity supplier the information stipulated by the legislation and the terms of the contract for the supply of electricity to the consumer;
11) receive from the relevant electricity supplier a notification of his intention to make changes to any conditions of the contract for the supply of electricity to the consumer no later than 20 days before the introduction, and in case of disagreement with the proposed changes, terminate the contract with the electricity supplier in accordance with the procedure specified in the contract;
12) other rights in accordance with legislation and concluded contracts.