In connection with the start of full operation of the retail electricity market, the consumer must be clearly aware of the grounds and procedure for terminating electricity supply. As a general rule, electricity is supplied continuously to a consumer who does not violate his contractual obligations to the transmission system operator and/or the distribution system operator and the electricity supplier. At the same time, the legislation provides for cases in which the supply of electric energy can be stopped in whole or in part.

Yes, the complete or partial termination of the supply of electricity to the consumer is carried out by the electricity supplier, provided that the consumer is notified no later than 10 working days before the day of disconnection in the event of:

• arrears for payment for consumed electric energy in accordance with the terms of the contract with the electricity supplier;
• preventing authorized representatives of the electricity supplier from calculating means of commercial accounting of electric energy located on the territory of the consumer.

A warning about the complete or partial termination of the supply of electric energy is drawn up after establishing the fact that there are grounds for taking the specified actions and is provided to the consumer in a separate written notice, which indicates the reason, the date and time from which the supply of electricity will be fully or partially terminated, the surname, first name ‘I, patronymic, signature of the responsible person who issued the warning.

The date of receipt of such warnings will be considered the date of their personal delivery, which is confirmed by the recipient’s signature and/or registration of incoming correspondence, or the third calendar day from the date of receipt by the post office of the communication in which the recipient is served (in the case of sending by registered mail). .

A warning about the termination of electricity supply can be provided to the consumer in another way, provided for by the contract with the electricity supplier and the contract with the system operator or its annexes.

If the consumer has remedied the violation within the specified period, which is duly confirmed in advance (before the day of disconnection), the supply of electric energy to the consumer will not be stopped.

The system operator notifies the consumer’s electricity supplier and the administrator of commercial accounting within one working day after giving the consumer a warning about the termination of electricity supply.

Restoration of power supply to the consumer’s electrical installations is carried out by the system operator within 3 working days in cities and 5 working days in rural areas after receiving from the initiator of the disconnection information about the removal of violations by the consumer, which is confirmed by the relevant document of the market participant at whose request the power supply was cut off.